Support Services

Zhejiang GRL Electric Co., Ltd. was established in 2003, covers an area of 43000 square meters, has more than 500 professional employees,integrate research and development, production, sales and service, focusing on electrical protection and connection solutions.

Support Services

Download

FAQs

About GRL Electric

GRL integrates research and development, production, sales and service, focusing on electrical protection and connection solutions.

Zhejiang GRL Electric Co., Ltd. was founded in 2003 and is committed to bringing more convenient and safe electrical connection products into every use scenario and every industry to influence the development of the electrical industry in the direction of efficient connection.

Our product portfolio includes low voltage enclosed bus systems, load isolating switches, fuse-type isolating switches, knife switches, transfer switches, medium voltage isolating switches, medium voltage drop-out fuses, copper buses, fuse holders, fuse bases, surge protectors, lightning arresters.

Support Services

GRL integrates research and development, production, sales and service, focusing on electrical protection and connection solutions.

● National high-tech enterprise

● Annual production capacity of 6 million +10,000 products

● Young technicians account for 50% of the technical team

● Products are exported to more than 100 countries and regions

Pre-Sales Service

We have sales engineers and technical support engineers responsible for providing free technical services to users.

● User technical consultation;

● Assist users in determining the type, model and quantity of corresponding products;

● Provide electrical system configuration plan.

In-Sale Service

Full guarantee and considerate service make cooperation more efficient and worry-free

● While ensuring the advancement, reliability and stability of equipment, continuously improve service quality

● From sales to after-sales delivery, commissioning, equipment maintenance and management, technical services, user technical training and other aspects, we ensure that customers can receive the best service and make customers satisfied and reassured.

After-Sales Service

In order to better ensure the normal operation of the equipment, answer questions raised by users in a timely manner, and help users solve problems, the company’s maintenance center and local maintenance outlets are responsible for services such as opening, maintenance and technical consultation in various places.

● The maintenance center is staffed by full-time engineers to provide free technical consulting services to customers at any time.

● Ensure that after receiving a user’s faulty call, Jiangsu, Zhejiang and Shanghai will rush to the scene within 36 hours, and other regions will rush to the scene within 72 hours and solve the problem within 48 hours.

● The company’s maintenance center has a 12-hour telephone service, and full-time engineers accept calls from users to ensure that users receive timely technical support while using the equipment.